Shipping & Delivery Policy
Last updated: July 11, 2026
This Shipping & Delivery Policy explains how shipping, delivery, tracking, failed delivery, damaged products, and related issues are handled for products purchased through the ZairoHealth Doctor Marketplace or Doctor Store.
By placing an order through ZairoHealth, you agree to this policy along with our Terms & Conditions, Payment Policy, Refund & Cancellation Policy, and other applicable platform policies.
1. Scope
This policy applies to physical products purchased through the ZairoHealth Doctor Marketplace, including medical supplies, clinic essentials, diagnostic accessories, healthcare products, books, equipment, consumables, and other listed items.
This policy does not apply to digital services, consultations, event bookings, jobs, shifts, subscriptions, or professional services unless expressly stated.
2. Delivery Areas
ZairoHealth or its sellers may deliver products to selected pin codes, cities, states, or regions in India.
Delivery availability may depend on:
- Seller location
- Product type
- Courier or logistics coverage
- Regulatory restrictions
- Weather, strikes, lockdowns, or local disruptions
- Product size, weight, temperature, or handling needs
If delivery is unavailable for a selected address, the order may be cancelled or not accepted.
3. Shipping Partners
Orders may be shipped by:
- ZairoHealth
- Marketplace sellers
- Courier companies
- Logistics partners
- Manufacturer or distributor partners
- Local delivery providers
Delivery timelines and service quality may depend on third-party logistics providers.
4. Shipping Charges
Shipping charges, delivery fees, handling fees, packaging fees, or convenience charges may apply and will be shown at checkout where applicable.
Free shipping may be offered for selected products, sellers, locations, order values, or promotions.
5. Order Processing Time
Orders are generally processed after successful payment confirmation.
Processing time may vary depending on:
- Product availability
- Seller confirmation
- Prescription or license verification, if required
- Packaging requirements
- Quality checks
- Courier pickup schedules
- Holidays or non-working days
Orders containing multiple products may be shipped separately.
6. Estimated Delivery Timeline
Estimated delivery timelines may be shown at checkout or order confirmation.
Typical delivery timelines may vary based on location and product category. Delays may occur due to courier issues, address errors, regulatory checks, seller delays, weather, strikes, public holidays, or force majeure events.
Delivery timelines are estimates and not guaranteed unless expressly stated.
7. Order Tracking
Where available, users may receive tracking details through:
- App notification
- SMS
- Order history
- Courier tracking link
Tracking updates may take time to appear after dispatch.
8. Address Accuracy
Users are responsible for providing complete and accurate delivery details, including:
- Full name
- Mobile number
- Complete address
- Pin code
- Landmark, if needed
- Clinic, hospital, or department details, if applicable
ZairoHealth or the seller is not responsible for failed or delayed delivery caused by incorrect, incomplete, or unreachable address details.
9. Failed Delivery
Delivery may fail if:
- Address is incorrect or incomplete
- Recipient is unavailable
- Phone number is unreachable
- Delivery is refused
- Location is not serviceable
- Required documents or verification are not provided
- Courier restrictions apply
- Multiple delivery attempts fail
In such cases, the order may be returned to the seller. Refund or reshipment eligibility will depend on the seller policy, product condition, courier charges, and Refund & Cancellation Policy.
10. Restricted or Regulated Products
Some medical, diagnostic, prescription, cold-chain, equipment, or professional-use products may require additional checks before shipping.
ZairoHealth or sellers may request:
- Doctor registration details
- Prescription
- Clinic or hospital details
- License or authorization
- Additional identity or professional verification
Orders may be cancelled if required verification is not completed.
11. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, missing, or incorrect product, contact ZairoHealth support within the return window shown for the product.
Please provide:
- Order ID
- Photos or video of the package and product
- Invoice or label photo
- Description of the issue
- Unboxing video, where available
Resolution may include replacement, refund, return pickup, seller review, or rejection if the claim is invalid or reported late.
12. Open Box and Inspection
Some products may be eligible for open-box inspection or delivery verification where offered by the logistics partner.
If open-box inspection is not available, users should inspect the package after delivery and report issues promptly.
13. Partial Shipments
Orders with multiple items may be delivered in separate shipments.
Shipping charges, delivery dates, tracking numbers, and return eligibility may vary for each shipment.
14. Delivery Acceptance
A product may be considered delivered when:
- Courier records successful delivery
- Recipient or authorized person accepts the package
- OTP delivery confirmation is completed
- Delivery is made at the provided hospital, clinic, reception, security desk, or address
- Proof of delivery is recorded by the logistics partner
Users should ensure that only authorized persons receive the order.
15. Delays and Force Majeure
ZairoHealth and sellers are not responsible for delays caused by events beyond reasonable control, including natural disasters, strikes, transport disruption, government restrictions, public health emergencies, courier failure, network issues, or other force majeure events.
16. Returns After Delivery
Returns and refunds after delivery are governed by the Refund & Cancellation Policy and product-specific return terms.
Certain products may be non-returnable due to hygiene, medical safety, regulatory, prescription, customization, cold-chain, consumable, or sealed-package reasons.
17. Contact Support
For shipping or delivery support, contact:
ZairoHealth Marketplace Support
Email: support@zairohealth.com
Website: https://zairohealth.com
