AI Usage Policy

Last updated: July 11, 2026

This AI Usage Policy explains how ZairoHealth may use artificial intelligence, machine learning, automation, recommendation systems, and related technologies across the ZairoHealth website, mobile applications, and related services.

This policy should be read with our Privacy Policy, Terms & Conditions, Consent Policy, Disclaimer, Community Guidelines, and Information Security Policy.

1. Purpose

ZairoHealth may use AI and automation to improve platform experience, support healthcare professionals, assist hospitals and partners, improve operational efficiency, and provide relevant recommendations.

AI features are intended to support users and platform operations. They are not intended to replace qualified medical judgment, professional advice, human review, or emergency care.

2. Where AI May Be Used

ZairoHealth may use AI or automation for:

Job and shift recommendations
Hospital, event, service, or product suggestions
Search and content ranking
Profile completion suggestions
Document processing support
Verification workflow assistance
Fraud, spam, or misuse detection
Customer support assistance
Blog, content, or educational personalization
Analytics, performance improvement, and platform insights
Matching healthcare professionals with relevant opportunities

3. No Medical Diagnosis or Treatment

ZairoHealth AI features do not provide medical diagnosis, treatment, prescription, emergency advice, or doctor-patient consultation unless clearly offered through a regulated and qualified professional service.

Users must not rely on AI-generated content as a substitute for medical advice from a qualified healthcare professional.

In case of emergency, contact emergency medical services or visit the nearest hospital immediately.

4. Human Oversight

Certain AI-assisted processes may involve human review, especially where decisions relate to verification, account safety, policy enforcement, partner review, or sensitive user issues.

AI outputs may be imperfect, incomplete, outdated, or contextually limited. ZairoHealth may review, correct, restrict, or override AI-assisted outputs where appropriate.

5. Recommendations and Matching

AI-based recommendations may use information such as profile details, location, preferences, application history, service usage, skills, specialty, browsing activity, and platform interactions.

Recommendations are provided for convenience and do not guarantee:

Job selection
Hospital hiring
Event availability
Product suitability
Service outcome
Verification approval
Income or career results

Users should independently evaluate all opportunities, products, services, and recommendations.

6. AI and Personal Data

Where AI features process personal data, ZairoHealth handles such data according to its Privacy Policy, Consent Policy, and Data Retention Policy.

Depending on the feature, AI systems may process:

Account and profile details
Professional qualifications
Location or preference data
Uploaded documents
Search and usage behavior
Messages or support requests
Application, booking, or transaction data

ZairoHealth aims to use only data reasonably needed for the relevant AI-supported purpose.

7. Sensitive Data and Uploads

Users should not upload unnecessary sensitive information, patient records, confidential hospital data, or personal health information into AI-supported tools unless the feature specifically requires it and the user has lawful authority to share it.

Healthcare professionals and hospitals remain responsible for protecting patient confidentiality and complying with professional and legal obligations.

8. AI-Assisted Verification

ZairoHealth may use automation to assist with document classification, identity checks, fraud signals, duplicate detection, quality checks, or workflow routing.

However, verification approval, rejection, or suspension may include additional checks and remains subject to ZairoHealth’s policies and discretion.

AI-assisted verification does not guarantee professional competence, regulatory compliance, employment suitability, or service quality.

9. AI-Assisted Support

ZairoHealth may use AI chatbots or automated support tools to answer common questions, route support tickets, summarize issues, or improve response times.

For sensitive account, payment, legal, medical, verification, or dispute-related issues, users may request human support where available.

10. AI-Generated Content

AI may assist with generating or organizing platform content such as suggestions, summaries, descriptions, FAQs, recommendations, or educational material.

AI-generated content may contain errors or omissions and should be reviewed before relying on it, especially for medical, legal, financial, academic, or professional decisions.

11. Prohibited AI Use by Users

Users must not use ZairoHealth AI features to:

Generate fake documents, licenses, certificates, prescriptions, reports, or credentials
Misrepresent qualifications, identity, registration, hospital affiliation, or experience
Create harmful, abusive, discriminatory, misleading, or unlawful content
Produce unsafe medical instructions or false health claims
Violate patient privacy or confidentiality
Scrape, reverse engineer, attack, or manipulate AI systems
Bypass verification, moderation, fraud detection, or platform rules
Create spam, scams, phishing content, or unauthorized advertising

12. Bias, Accuracy, and Limitations

AI systems may produce inaccurate, incomplete, biased, or inappropriate outputs.

ZairoHealth aims to improve AI-supported systems over time, but we do not guarantee that AI outputs will always be accurate, fair, complete, or suitable for every user.

Users should use independent judgment and seek qualified professional advice where needed.

13. Opt-Out and Preferences

Where available, users may manage certain AI personalization, recommendation, communication, or data-use preferences through account settings, app settings, consent tools, or by contacting support.

Some AI or automated processing may be necessary for platform safety, fraud prevention, security, compliance, ranking, or core service functionality.

14. Monitoring and Improvement

ZairoHealth may review AI interactions, feedback, outputs, and performance metrics to improve service quality, safety, accuracy, and reliability.

Such review will be handled according to applicable privacy and security policies.

15. Updates to This Policy

ZairoHealth may update this AI Usage Policy from time to time as technologies, laws, and platform features evolve.

Updated versions will be posted on the website or app with a revised “Last updated” date.

16. Contact Us

For questions about AI usage, recommendations, automation, or related data processing, contact:

ZairoHealth Support Team
Email: support@zairohealth.com
Website: https://zairohealth.com