Doctor Verification Policy

Last updated: July 11, 2026

This Doctor Verification Policy explains how ZairoHealth may verify doctors and healthcare professionals who register on the ZairoHealth website, mobile applications, and related platforms.

By submitting your details or documents for verification, you agree to this policy.

1. Purpose of Verification

ZairoHealth uses verification to help build trust, safety, and transparency across the platform.

Verification may be used to:

• Confirm identity
• Review professional qualification
• Check medical registration details
• Validate experience or specialty information
• Enable access to jobs, shifts, hospital opportunities, events, services, and professional features
• Reduce fraud, impersonation, and misuse

Verification does not guarantee employment, hospital selection, service quality, medical competence, or professional performance.

2. Who May Need Verification

Verification may be required for:

• Doctors
• Medical students or interns
• Nurses and allied healthcare professionals
• Consultants and specialists
• Hospital staff
• Healthcare service providers
• Users applying for jobs, shifts, or professional opportunities
• Users requesting access to restricted professional features

ZairoHealth may decide which users or features require verification.

3. Information and Documents We May Request

ZairoHealth may request one or more of the following:

• Full name
• Mobile number and email address
• Date of birth
• Profile photo
• Government-issued identity proof
• Medical registration number
• Medical council registration certificate
• Degree or qualification certificate
• Internship or completion certificate
• Specialty or postgraduate certificate
• Hospital or clinic affiliation proof
• Resume or work experience details
• Address or location details
• KYC documents
• Any other information reasonably required for verification

Documents requested may vary depending on user role, location, service type, or regulatory requirement.

4. Accuracy of Information

You are responsible for ensuring that all information and documents submitted are true, accurate, current, and legally valid.

You must not submit forged, altered, expired, misleading, incomplete, or unauthorized documents.

Submitting false or misleading information may result in rejection, suspension, termination, legal action, or reporting to relevant authorities.

5. Verification Process

The verification process may include:

• Document upload
• Manual review by ZairoHealth or verification partners
• Matching identity details with submitted documents
• Checking medical registration details where possible
• Requesting additional information or clarification
• Re-verification at periodic intervals
• Communication through email, phone, WhatsApp, SMS, app notification, or other contact channels

Verification timelines may vary depending on document clarity, third-party checks, user response time, and operational workload.

6. Verification Status

A user may be marked as:

• Pending: Documents submitted and under review
• Verified: Basic verification checks have been completed
• Rejected: Verification could not be completed or documents were not accepted
• Expired: Verification must be renewed or updated
• Suspended: Verification status is paused due to concerns, complaints, or policy violations

ZairoHealth may change verification status at any time if new information, complaints, errors, or risks are identified.

7. No Guarantee or Endorsement

A verified badge or verification status means that certain submitted information or documents were reviewed.

It does not mean that ZairoHealth:

• Endorses the doctor or healthcare professional
• Guarantees clinical skill or medical competence
• Guarantees patient outcomes
• Guarantees employment selection
• Confirms all professional history
• Accepts liability for professional conduct
• Certifies regulatory compliance beyond reviewed information

Users, hospitals, clinics, and partners should independently evaluate suitability before engaging.

8. Access to Platform Features

Certain ZairoHealth features may be available only to verified users, including:

• Applying for hospital jobs
• Accepting shifts or emergency calls
• Accessing professional services
• Participating in selected events
• Using healthcare professional networking features
• Receiving verified profile visibility
• Accessing partner benefits or offers

ZairoHealth may restrict, suspend, or revoke access if verification is incomplete, expired, rejected, or disputed.

9. Re-Verification

ZairoHealth may request re-verification if:

• Documents expire
• Registration details change
• User changes professional role or specialty
• Complaints or disputes are received
• Suspicious activity is detected
• Required by law, partner, hospital, or platform policy
• Documents are unclear, inconsistent, or outdated

Failure to complete re-verification may result in restricted access or account suspension.

10. Document Review by Third Parties

ZairoHealth may use third-party service providers, verification partners, hospitals, or authorized personnel to assist with verification.

Such parties may access verification information only as needed for verification, compliance, security, or platform operations, subject to applicable privacy obligations.

11. Privacy and Data Protection

Verification information may include sensitive identity and professional data. ZairoHealth handles such information according to its Privacy Policy.

We use reasonable safeguards to protect submitted documents. However, users should avoid uploading unnecessary information or unrelated documents.

12. User Responsibilities After Verification

After verification, users must:

• Keep profile and registration details updated
• Inform ZairoHealth of changes to license, qualification, specialty, or registration status
• Use the platform lawfully and professionally
• Avoid sharing account access with others
• Comply with applicable medical, professional, and legal obligations
• Maintain patient confidentiality and ethical standards

13. Suspension or Removal of Verification

ZairoHealth may suspend, revoke, or remove verification if:

• Submitted information is false, expired, or misleading
• Documents appear forged, altered, or unauthorized
• User violates ZairoHealth Terms & Conditions
• User misuses the platform
• Complaints are received from hospitals, users, patients, or partners
• Professional registration is suspended, cancelled, or disputed
• Required re-verification is not completed
• Legal or regulatory concerns arise

14. Appeals and Corrections

If verification is rejected or suspended, users may contact ZairoHealth support to request review.

ZairoHealth may request additional documents or clarification. Final approval remains at ZairoHealth’s discretion.

15. Contact Us

For verification questions or support, contact:

ZairoHealth Verification Team
Email: support@zairohealth.com
Website: https://zairohealth.com