Account Deletion Policy

Last updated: July 11, 2026

This Account Deletion Policy explains how users can request deletion of their ZairoHealth account and how ZairoHealth handles account closure, personal data deletion, retained records, and service impact.

This policy should be read with our Privacy Policy, Data Retention Policy, Terms & Conditions, Consent Policy, Payment Policy, and Refund & Cancellation Policy.

1. Scope

This policy applies to accounts created on the ZairoHealth website, mobile applications, and related platforms, including accounts for:

Doctors and healthcare professionals
Hospitals and clinics
Sellers and vendors
Service providers
Event organizers
General users
Partners or organization representatives

2. What Account Deletion Means

Account deletion means that ZairoHealth will close or disable your account and delete, anonymize, or restrict access to personal data associated with your account, subject to legal, regulatory, security, fraud-prevention, payment, tax, audit, and dispute-resolution requirements.

Some data may be retained where necessary or permitted by law.

3. How to Request Account Deletion

You may request account deletion by contacting:

ZairoHealth Support Team
Email: support@zairohealth.com
Website:** https://zairohealth.com**

Please include:

Registered name
Registered mobile number
Registered email address
Account type
Reason for deletion, optional
Any pending order, booking, subscription, or dispute details

ZairoHealth may require identity verification before processing the request.

4. In-App or Website Deletion Option

Where available, users may submit deletion requests through account settings in the ZairoHealth app or website.

If an in-app deletion feature is not available, users may email support using the contact details above.

5. Verification Before Deletion

To prevent unauthorized deletion, ZairoHealth may verify your identity using:

OTP verification
Registered email or phone confirmation
Account login confirmation
Document or KYC verification, where required
Additional checks for hospital, seller, partner, or verified doctor accounts

Requests may be rejected or delayed if identity cannot be verified.

6. Pending Transactions or Obligations

Account deletion may be delayed or limited if you have:

Pending payments
Active subscriptions
Open orders or deliveries
Active event bookings
Ongoing service requests
Pending job or shift applications
Unresolved refunds or chargebacks
Open support tickets
Legal, tax, audit, or compliance obligations
Fraud, misuse, or security investigations

ZairoHealth may close or resolve such matters before completing deletion.

7. Data That May Be Deleted or Anonymized

Subject to applicable law and operational requirements, ZairoHealth may delete or anonymize:

Profile details
Contact information
Profile photo
Preferences
Saved items
Non-required documents
Marketing preferences
User-generated content linked only to your account
App usage data linked to your identity, where no longer required

8. Data That May Be Retained

ZairoHealth may retain certain data after account deletion where necessary for:

Legal or regulatory compliance
Tax, billing, accounting, and audit records
Payment and refund records
Fraud prevention and platform safety
Dispute resolution
Enforcement of Terms & Conditions
Security logs
Verification history
Complaints or policy violations
Court, government, or law enforcement requests
Establishment, exercise, or defense of legal claims

Retained data will be handled according to our Privacy Policy and Data Retention Policy.

9. Effect on Services

After account deletion:

You may lose access to your profile
You may lose verified status
You may lose job, shift, event, order, and service history
Active subscriptions may be cancelled or become inaccessible
Referral rewards, wallet credits, coupons, or benefits may expire
You may lose access to messages, saved items, and support history
You may need to create a new account to use ZairoHealth again

Account deletion does not automatically cancel completed transactions, legal obligations, or third-party commitments.

10. Subscriptions, Refunds, and Credits

Deleting your account does not automatically guarantee a refund.

Refunds, cancellations, subscriptions, and credits are handled according to the Refund & Cancellation Policy, Subscription Policy, and Payment Policy.

Users should cancel active subscriptions before requesting account deletion where applicable.

11. User-Generated Content

Some user-generated content, such as reviews, comments, public listings, event posts, or anonymized platform records, may remain visible after account deletion if required for platform integrity, legal compliance, or legitimate operational purposes.

Where practical, ZairoHealth may anonymize such content.

12. Third-Party Data

If your information was shared with hospitals, clinics, sellers, payment gateways, event organizers, service providers, or other third parties before account deletion, those third parties may retain information according to their own legal obligations and policies.

You may need to contact those third parties directly for deletion requests involving their systems.

13. Processing Timeline

ZairoHealth will aim to review account deletion requests within a reasonable period after verifying identity and checking pending obligations.

Completion timelines may vary depending on account type, pending transactions, legal requirements, technical processes, backups, and third-party dependencies.

14. Backup Systems

Deleted data may remain in backup or disaster-recovery systems for a limited period before being overwritten or securely removed.

Backup data is access-restricted and used only for recovery, security, legal, or compliance purposes.

15. Withdrawal of Request

If deletion has not yet been completed, you may contact support to withdraw your request.

Once deletion is completed, account recovery may not be possible.

16. Re-Registration

After account deletion, you may be allowed to create a new account, subject to ZairoHealth policies.

ZairoHealth may refuse re-registration where the previous account was deleted, suspended, or terminated due to fraud, misuse, legal risk, or policy violation.

17. Contact Us

For account deletion requests or questions, contact:

ZairoHealth Support Team
Email: support@zairohealth.com
Website: https://zairohealth.com