Contact & Support Policy

Last updated: July 11, 2026

This Contact & Support Policy explains how users, doctors, healthcare professionals, hospitals, clinics, sellers, vendors, service providers, partners, and visitors can contact ZairoHealth for support, inquiries, complaints, and service-related assistance.

This policy should be read with our Terms & Conditions, Privacy Policy, Grievance Redressal Policy, Refund & Cancellation Policy, Payment Policy, and other applicable ZairoHealth policies.

1. Purpose

ZairoHealth aims to provide clear and reliable support for platform-related questions, account issues, verification, payments, services, bookings, listings, and general inquiries.

2. Support Contact

For support, contact:

ZairoHealth Support Team
Email: support@zairohealth.com
Website: https://zairohealth.com

Additional support channels, such as in-app support, phone, WhatsApp, chat, or help center tools, may be made available from time to time.

3. Types of Support We Handle

ZairoHealth support may assist with:

Account registration and login
Profile updates
Doctor verification and KYC
Hospital partner onboarding
Job and shift applications
Event bookings
Doctor Store product issues
Payments, billing, invoices, refunds, and subscriptions
Professional services, including thesis support and CA services
Referral and reward queries
Technical issues with the app or website
Privacy, consent, and account deletion requests
Content reports and community concerns
Fraud, impersonation, or suspicious activity reports
General partnership or business inquiries

4. Information to Include

To help us resolve your request faster, please include:

Full name
Registered mobile number or email
Account type
Relevant order ID, booking ID, payment ID, listing ID, ticket ID, or profile link
Clear description of the issue
Screenshots, payment proof, documents, or error messages, if available
Preferred contact method

Avoid sharing passwords, OTPs, full card details, UPI PINs, or unnecessary sensitive information.

5. Support Hours and Response Times

ZairoHealth will aim to respond to support requests within a reasonable period.

Response times may vary depending on:

Nature of the issue
Support volume
Required verification
Payment gateway or bank dependency
Seller, vendor, hospital, or partner response
Legal, privacy, or security review
Technical investigation requirements

Urgent safety, fraud, account compromise, payment, or privacy-related issues may be prioritized where possible.

6. Grievances and Escalations

Formal complaints or unresolved issues may be handled under the Grievance Redressal Policy.

To escalate an issue, email support with the subject line:

Escalation: Support Review

Include your original support reference, if available, and a short explanation of why further review is requested.

7. Privacy and Data Requests

Requests related to access, correction, deletion, consent withdrawal, account deletion, data retention, or privacy concerns may require identity verification.

Such requests will be handled according to ZairoHealth’s Privacy Policy, Consent Policy, Data Retention Policy, and Account Deletion Policy.

8. Payment and Refund Support

Payment, refund, cancellation, invoice, and subscription queries may require transaction details.

Refunds and cancellations are handled according to the Refund & Cancellation Policy, Payment Policy, and Subscription Policy.

Bank, gateway, card, UPI, or wallet timelines may apply.

9. Fraud or Security Reports

If you suspect account compromise, fraud, phishing, impersonation, fake listings, forged documents, or suspicious payments, contact support immediately.

ZairoHealth will never ask for your password, OTP, UPI PIN, or full banking credentials.

10. Third-Party Issues

Some issues may involve third parties such as hospitals, clinics, sellers, vendors, payment gateways, event organizers, logistics providers, or professional service providers.

ZairoHealth may help coordinate where possible, but third-party services may be governed by their own terms, policies, and timelines.

11. Misuse of Support Channels

Users must not misuse support channels by:

Sending abusive or threatening messages
Submitting false complaints
Repeatedly raising resolved issues without new information
Spamming support channels
Impersonating another user or organization
Sharing unlawful, harmful, or irrelevant content

ZairoHealth may restrict support access or take account action in cases of misuse.

12. Updates to This Policy

ZairoHealth may update this Contact & Support Policy from time to time. Updated versions will be posted on the website or app with a revised “Last updated” date.

Continued use of ZairoHealth after updates means you accept the revised policy.