Subscription Policy

Last updated: July 11, 2026

This Subscription Policy explains how subscriptions, memberships, paid plans, renewals, cancellations, billing, benefits, and access are handled on the ZairoHealth website, mobile applications, and related platforms.

By purchasing or using a ZairoHealth subscription, membership, or paid plan, you agree to this policy along with our Terms & Conditions, Payment Policy, Refund & Cancellation Policy, Privacy Policy, and other applicable platform policies.

1. Scope

This policy applies to any subscription, membership, paid plan, premium access, recurring billing, or plan-based service offered by ZairoHealth, including plans for:

Doctors and healthcare professionals
Hospitals, clinics, and healthcare organizations
Sellers, vendors, and service providers
Event organizers
Professional services
Premium platform features
Promotional or bundled services

Subscription availability, pricing, benefits, and terms may vary by user type, location, platform, service category, or plan.

2. Plan Details

Each subscription plan may include specific benefits, limits, validity periods, eligibility requirements, and usage conditions.

Plan details may include:

Subscription price
Billing period
Validity period
Included features
Usage limits
Verification requirements
Listing or application limits
Support level
Promotional benefits
Renewal terms
Cancellation terms

Users should review plan details before subscribing.

3. Billing and Payment

Subscription fees may be charged in advance for the selected billing period.

Payments may be processed through third-party payment gateways, banks, UPI providers, card networks, wallets, or app store payment systems.

By purchasing a subscription, you authorize ZairoHealth or its payment partners to charge applicable fees, taxes, and charges according to the selected plan.

4. Auto-Renewal

Some subscriptions may renew automatically unless cancelled before the renewal date.

Where auto-renewal is enabled, users authorize recurring charges through the selected payment method.

ZairoHealth may send renewal reminders where required or feasible, but users are responsible for tracking renewal dates and cancelling on time if they do not wish to continue.

5. Manual Renewal

Some subscriptions may require manual renewal.

If payment is not completed before expiry, access to subscription benefits may stop at the end of the active period.

6. Free Trials and Promotional Plans

ZairoHealth may offer free trials, introductory pricing, coupons, or promotional subscriptions.

Trial or promotional terms may include:

Limited duration
Limited features
Eligibility restrictions
One-time use restrictions
Auto-renewal after trial, where disclosed
Non-transferability
Early termination in case of misuse

ZairoHealth may modify or withdraw trial and promotional offers at any time.

7. Subscription Benefits

Subscription benefits may include access to premium features such as:

Verified profile visibility
Job or shift application tools
Hospital listing tools
Featured listings
Event promotion tools
Professional service discounts
Product offers
Priority alerts
Priority support
Analytics or dashboard access
Partner benefits

Actual benefits depend on the selected plan and may change over time.

8. Feature Changes

ZairoHealth may add, remove, modify, replace, or improve subscription features.

If a material change affects an active paid subscription, ZairoHealth may provide notice where reasonable. Continued use of the subscription after changes means you accept the updated features.

9. Cancellation by User

Users may cancel future subscription renewal through available account settings, app store settings, payment settings, or by contacting support.

Cancellation generally stops future billing but does not automatically refund fees already paid for the current billing period unless required by law or expressly stated.

Subscription benefits may continue until the end of the paid period unless the account is suspended or terminated for policy violation.

10. Refunds

Subscription refunds are governed by ZairoHealth’s Refund & Cancellation Policy and any specific terms shown at the time of purchase.

Unless expressly stated, subscription fees already paid may be non-refundable after the billing period begins.

Refunds may not be available for:

Partial use of subscription
Unused benefits
Failure to cancel before renewal
Account suspension due to policy violation
Promotional or discounted plans marked non-refundable
Services already delivered or consumed

11. Upgrade, Downgrade, or Plan Change

ZairoHealth may allow users to upgrade, downgrade, or change plans.

Plan changes may result in:

Immediate access to new benefits
Prorated charges or credits
Change in renewal date
Loss of certain benefits
New eligibility requirements
Manual approval for partner or hospital plans

Specific terms will be shown where available.

12. Failed Payments

If subscription payment fails, ZairoHealth may:

Retry payment
Notify the user
Suspend premium benefits
Downgrade access
Cancel renewal
Restrict plan-related services

Users are responsible for keeping payment details valid and updated.

13. Account Suspension or Termination

ZairoHealth may suspend or terminate subscription access if:

Payment fails
KYC or verification is rejected
User violates platform policies
Fraud or misuse is suspected
Required documents are not provided
Legal or safety concerns arise
The subscription is used for unauthorized purposes

Suspension or termination due to policy violation may not qualify for refund.

14. Non-Transferability

Subscriptions, memberships, plans, coupons, credits, and benefits are generally non-transferable unless expressly allowed by ZairoHealth.

Users must not sell, share, rent, or transfer subscription access.

15. Taxes

Subscription prices may be subject to GST or other applicable taxes.

Users, partners, hospitals, sellers, and service providers are responsible for their own tax compliance unless expressly stated otherwise.

16. App Store Subscriptions

If a subscription is purchased through Apple App Store, Google Play, or another app store, billing, renewal, cancellation, and refund processes may be governed by that app store’s terms.

Users may need to manage cancellation or refund requests directly through the relevant app store.

17. Contact Us

For subscription support, contact:

ZairoHealth Subscriptions Team
Email: support@zairohealth.com
Website: https://zairohealth.com