Community Guidelines

Last updated: July 11, 2026

ZairoHealth is built to support a trusted, respectful, and professional healthcare community. These Community Guidelines explain the standards expected from users, doctors, healthcare professionals, hospitals, clinics, sellers, partners, and visitors using the ZairoHealth website, mobile applications, and related platforms.

By using ZairoHealth, you agree to follow these guidelines.

1. Be Professional and Respectful

All users must communicate respectfully and professionally.

Do not:

• Harass, abuse, insult, threaten, or intimidate others
• Use hateful, discriminatory, or offensive language
• Target people based on gender, caste, religion, race, nationality, disability, age, profession, medical condition, or identity
• Send repeated unwanted messages
• Shame, mock, or publicly attack users, patients, hospitals, doctors, or partners

2. Be Honest and Accurate

Users must provide truthful and accurate information.

Do not:

• Misrepresent your identity, qualifications, registration, license, role, organization, or experience
• Upload forged, altered, expired, or misleading documents
• Post fake jobs, fake shifts, fake events, fake products, or fake reviews
• Make false claims about medical outcomes, services, products, pricing, or availability
• Impersonate another person, doctor, hospital, clinic, company, or ZairoHealth representative

3. Protect Patient Privacy

Healthcare professionals, hospitals, and users must protect patient confidentiality.

Do not share:

• Patient names, photos, reports, prescriptions, case details, videos, or identifiable health information without lawful authority and consent
• Confidential hospital, clinic, or employer information
• Private conversations or documents without permission

Patient privacy and medical confidentiality must always be respected.

4. No Unsafe Medical Advice

ZairoHealth is not a place for careless, misleading, or unsafe medical advice.

Do not:

• Provide emergency medical instructions through public comments
• Promote guaranteed cures or miracle treatments
• Encourage unsafe self-medication
• Share misleading health claims
• Give advice outside your qualification or competence
• Replace proper medical consultation, diagnosis, or treatment

In emergencies, users should contact emergency services or visit the nearest hospital.

5. Keep Jobs, Shifts, and Hiring Fair

Hospitals, clinics, recruiters, and partners must post fair, lawful, and transparent opportunities.

Do not post:

• Misleading job or shift details
• Hidden payment terms
• Discriminatory requirements
• Unsafe or unlawful work conditions
• Fake hiring opportunities
• Unpaid work disguised as paid work
• Opportunities that violate healthcare, labour, or professional regulations

Healthcare professionals should also communicate honestly about availability, qualifications, and experience.

6. Use the Platform for Its Intended Purpose

ZairoHealth should be used for healthcare-related opportunities, services, events, products, communication, and professional support.

Do not use ZairoHealth for:

• Spam or mass unsolicited messages
• Fraud or scams
• Political propaganda
• Illegal sales or services
• Unauthorized advertising
• Data scraping
• Malware, phishing, or hacking
• Activities unrelated to ZairoHealth’s purpose

7. Respect Payments, Bookings, and Commitments

Users, hospitals, sellers, and service providers should honor agreed commitments.

Do not:

• Avoid agreed payments
• Misuse refund or cancellation policies
• Accept bookings or shifts you cannot fulfill
• Cancel repeatedly without valid reason
• Abuse referral, reward, coupon, or promotional programs
• Use duplicate accounts to claim benefits

8. Reviews and Feedback Must Be Genuine

Reviews, ratings, and feedback should reflect real experiences.

Do not:

• Post fake reviews
• Pay for misleading reviews
• Threaten users for reviews
• Use reviews for personal attacks
• Reveal private personal, medical, or financial details in reviews

9. No Harmful or Illegal Content

Do not upload, post, send, or promote content that is:

• Illegal
• Violent or threatening
• Sexually explicit or exploitative
• Hateful or discriminatory
• Defamatory
• Fraudulent or deceptive
• Infringing intellectual property rights
• Promoting drugs, weapons, or unlawful activity
• Harmful to minors
• Containing malware, phishing, or suspicious links

10. Follow Applicable Laws and Professional Rules

Users must comply with applicable laws, medical council rules, hospital policies, professional ethics, employment laws, tax laws, data protection requirements, consumer protection rules, and platform policies.

Healthcare professionals and hospitals remain responsible for their own legal, ethical, and professional compliance.

11. Reporting Violations

If you see behavior or content that violates these guidelines, report it to:

ZairoHealth Support Team
Email: support@zairohealth.com
Website: https://zairohealth.com

Please include screenshots, links, names, dates, and a short explanation where possible.

12. Enforcement

ZairoHealth may take action if these guidelines are violated, including:

• Warning the user
• Removing content
• Rejecting listings or documents
• Restricting features
• Suspending or terminating accounts
• Removing verification badges
• Cancelling bookings or services
• Reporting serious violations to authorities
• Taking legal action where appropriate

13. Updates to Guidelines

ZairoHealth may update these Community Guidelines from time to time. Updated versions will be posted on the website or app with a revised “Last updated” date.

Continued use of ZairoHealth means you accept the updated guidelines.