Doctor Verification Policy

Last updated: July 11, 2026

This Doctor Verification Policy explains how ZairoHealth may verify doctors and healthcare professionals who register on the ZairoHealth website, mobile applications, and related platforms.

By submitting your details or documents for verification, you agree to this policy.

1. Purpose of Verification

ZairoHealth uses verification to help build trust, safety, and transparency across the platform.

Verification may be used to:

Confirm identity
Review professional qualification
Check medical registration details
Validate experience or specialty information
Enable access to jobs, shifts, hospital opportunities, events, services, and professional features
Reduce fraud, impersonation, and misuse

Verification does not guarantee employment, hospital selection, service quality, medical competence, or professional performance.

2. Who May Need Verification

Verification may be required for:

Doctors
Medical students or interns
Nurses and allied healthcare professionals
Consultants and specialists
Hospital staff
Healthcare service providers
Users applying for jobs, shifts, or professional opportunities
Users requesting access to restricted professional features

ZairoHealth may decide which users or features require verification.

3. Information and Documents We May Request

ZairoHealth may request one or more of the following:

Full name
Mobile number and email address
Date of birth
Profile photo
Government-issued identity proof
Medical registration number
Medical council registration certificate
Degree or qualification certificate
Internship or completion certificate
Specialty or postgraduate certificate
Hospital or clinic affiliation proof
Resume or work experience details
Address or location details
KYC documents
Any other information reasonably required for verification

Documents requested may vary depending on user role, location, service type, or regulatory requirement.

4. Accuracy of Information

You are responsible for ensuring that all information and documents submitted are true, accurate, current, and legally valid.

You must not submit forged, altered, expired, misleading, incomplete, or unauthorized documents.

Submitting false or misleading information may result in rejection, suspension, termination, legal action, or reporting to relevant authorities.

5. Verification Process

The verification process may include:

Document upload
Manual review by ZairoHealth or verification partners
Matching identity details with submitted documents
Checking medical registration details where possible
Requesting additional information or clarification
Re-verification at periodic intervals
Communication through email, phone, WhatsApp, SMS, app notification, or other contact channels

Verification timelines may vary depending on document clarity, third-party checks, user response time, and operational workload.

6. Verification Status

A user may be marked as:

Pending: Documents submitted and under review
Verified: Basic verification checks have been completed
Rejected: Verification could not be completed or documents were not accepted
Expired: Verification must be renewed or updated
Suspended: Verification status is paused due to concerns, complaints, or policy violations

ZairoHealth may change verification status at any time if new information, complaints, errors, or risks are identified.

7. No Guarantee or Endorsement

A verified badge or verification status means that certain submitted information or documents were reviewed.

It does not mean that ZairoHealth:

Endorses the doctor or healthcare professional
Guarantees clinical skill or medical competence
Guarantees patient outcomes
Guarantees employment selection
Confirms all professional history
Accepts liability for professional conduct
Certifies regulatory compliance beyond reviewed information

Users, hospitals, clinics, and partners should independently evaluate suitability before engaging.

8. Access to Platform Features

Certain ZairoHealth features may be available only to verified users, including:

Applying for hospital jobs
Accepting shifts or emergency calls
Accessing professional services
Participating in selected events
Using healthcare professional networking features
Receiving verified profile visibility
Accessing partner benefits or offers

ZairoHealth may restrict, suspend, or revoke access if verification is incomplete, expired, rejected, or disputed.

9. Re-Verification

ZairoHealth may request re-verification if:

Documents expire
Registration details change
User changes professional role or specialty
Complaints or disputes are received
Suspicious activity is detected
Required by law, partner, hospital, or platform policy
Documents are unclear, inconsistent, or outdated

Failure to complete re-verification may result in restricted access or account suspension.

10. Document Review by Third Parties

ZairoHealth may use third-party service providers, verification partners, hospitals, or authorized personnel to assist with verification.

Such parties may access verification information only as needed for verification, compliance, security, or platform operations, subject to applicable privacy obligations.

11. Privacy and Data Protection

Verification information may include sensitive identity and professional data. ZairoHealth handles such information according to its Privacy Policy.

We use reasonable safeguards to protect submitted documents. However, users should avoid uploading unnecessary information or unrelated documents.

12. User Responsibilities After Verification

After verification, users must:

Keep profile and registration details updated
Inform ZairoHealth of changes to license, qualification, specialty, or registration status
Use the platform lawfully and professionally
Avoid sharing account access with others
Comply with applicable medical, professional, and legal obligations
Maintain patient confidentiality and ethical standards

13. Suspension or Removal of Verification

ZairoHealth may suspend, revoke, or remove verification if:

Submitted information is false, expired, or misleading
Documents appear forged, altered, or unauthorized
User violates ZairoHealth Terms & Conditions
User misuses the platform
Complaints are received from hospitals, users, patients, or partners
Professional registration is suspended, cancelled, or disputed
Required re-verification is not completed
Legal or regulatory concerns arise

14. Appeals and Corrections

If verification is rejected or suspended, users may contact ZairoHealth support to request review.

ZairoHealth may request additional documents or clarification. Final approval remains at ZairoHealth’s discretion.

15. Contact Us

For verification questions or support, contact:

ZairoHealth Verification Team
Email: support@zairohealth.com
Website: https://zairohealth.com