Privacy Policy

Last updated: July 11, 2026

ZairoHealth values your privacy. This Privacy Policy explains how ZairoHealth collects, uses, stores, shares, and protects personal information when you use our mobile applications, website, services, and related platforms.

By using ZairoHealth, you agree to the practices described in this Privacy Policy.

1. Who We Are

ZairoHealth is a healthcare platform that connects healthcare professionals, hospitals, clinics, medical service providers, and users with services such as job opportunities, shift bookings, events, professional services, healthcare products, referrals, support, and related features.

For privacy-related questions, you may contact us at:

Email: support@zairohealth.com
Website: https://zairohealth.com

2. Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Mobile number
Date of birth
Gender
Address or location
Profile photo
Account login details

Professional Information

Medical qualification
Registration number
Specialty or department
Work experience
Hospital or clinic affiliation
Resume, certificates, or verification documents
KYC or identity verification details

Service Information

Job applications
Shift preferences
Event bookings
Product orders
Support requests
Referral activity
Subscription or payment-related information

Device and Usage Information

Device type
App version
IP address
Browser type
Operating system
Pages visited
Features used
Crash logs and diagnostics
Cookies and similar tracking technologies

Location Information

With your permission, we may collect approximate or precise location data to show nearby hospitals, jobs, shifts, events, or services.

3. How We Use Your Information

We use your information to:

Create and manage your ZairoHealth account
Verify healthcare professionals and user profiles
Show relevant jobs, shifts, hospitals, events, services, and products
Process bookings, applications, orders, referrals, and support requests
Connect doctors, hospitals, clinics, and service providers
Send important account, service, and security updates
Improve our apps, website, services, and user experience
Prevent fraud, misuse, unauthorized access, or illegal activity
Comply with legal, regulatory, and business obligations
Send promotional updates, only where permitted or consented to

4. Sharing of Information

We may share your information with:

Hospitals, clinics, or healthcare organizations when you apply or interact with them
Service providers who help us operate the platform
Payment processors
Verification and KYC partners
Cloud hosting, analytics, messaging, and technical service providers
Legal, regulatory, or government authorities when required by law
Business partners, only where necessary to provide requested services

We do not sell your personal information.

5. Healthcare and Professional Data

ZairoHealth may process healthcare-related professional information, identity details, and verification documents. This information is used only for platform-related purposes such as verification, eligibility checks, job applications, hospital connections, and service delivery.

Users are responsible for ensuring that any information uploaded to ZairoHealth is accurate and lawful.

6. Payments

If you make payments through ZairoHealth, payment details may be processed by third-party payment gateways. We do not store complete card, UPI, or banking credentials unless permitted and handled securely by authorized payment partners.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

Keep you logged in
Remember preferences
Analyze website performance
Improve user experience
Measure marketing effectiveness

You can control cookies through your browser settings.

8. App Permissions

Our mobile apps may request permissions such as:

Location, to show nearby jobs, hospitals, events, or services
Camera or gallery, to upload profile photos or documents
Notifications, to send alerts about jobs, bookings, messages, and updates
Contacts, only if referral or invite features require it and with your permission
Storage, where required for uploads or downloads

You may manage permissions from your device settings.

9. Data Security

We use reasonable technical and organizational safeguards to protect your information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no digital platform can guarantee complete security. Users should keep their login credentials confidential and notify us immediately of any suspected unauthorized access.

10. Data Retention

We retain personal information only as long as necessary for:

Providing our services
Maintaining your account
Meeting legal, tax, accounting, and regulatory obligations
Resolving disputes
Preventing fraud or misuse

You may request deletion of your account or personal data, subject to legal and operational requirements.

11. Your Rights

Depending on applicable law, including India’s Digital Personal Data Protection framework, you may have rights to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of personal data
Withdraw consent where processing is based on consent
Raise a grievance about data handling
Nominate another person to exercise rights where applicable

To exercise these rights, contact us at:

support@zairohealth.com

12. Children’s Privacy

ZairoHealth is intended for adults and healthcare professionals. We do not knowingly collect personal information from children without appropriate consent. If we learn that a child has provided personal information without required consent, we may delete such information.

13. Third-Party Links and Services

ZairoHealth may contain links to third-party websites, services, hospitals, vendors, payment gateways, or partner platforms. We are not responsible for the privacy practices or content of third-party services.

Users should review the privacy policies of those third parties before using them.

14. Marketing Communications

We may send service updates, offers, newsletters, or promotional messages. You may opt out of marketing communications at any time. However, we may still send important account, security, legal, or transactional messages.

15. International Data Processing

Your information may be stored or processed using servers, cloud providers, or service partners located in India or other jurisdictions. Where required, we take appropriate steps to protect your data in accordance with applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website or app with a revised “Last updated” date. Continued use of ZairoHealth after changes means you accept the updated policy.

17. Contact Us

For privacy questions, data requests, or grievances, contact:

ZairoHealth Privacy Team
Email: support@zairohealth.com
Website: https://zairohealth.com